![]() ![]() This is the largest such network in the country, larger than the multinational giants that operate in Pakistan, the likes of DHL and FedEx. TCS handles almost 130 million shipments a year, courtesy its vast network: more than 10,000 professionals (including over 4,000 couriers), and 740 retail outlets, dedicated chartered Boeing 737 aircraft, and a fleet of 375 satellite-tracked delivery vehicles. The company has been in business for 36 years, and is by far the biggest brand in the retail logistics business. What has gone wrong with this storied Pakistani brand? And will it rise again or is this the final blow for the company? A company with that kind of stature in the eyes of its customer base can usually count on a safe, reliable future flow of business.īut all is not well with TCS, with tumultuous management changes, stiff competition, and even allegations of suffering customer service quality and financial performance. ![]() In most of urban Pakistan, when people want to say “send it by courier” they often say “just TCS it”, even if they are using a different courier service. The pace of change can sometimes overtake even the best companies, including those that have achieved the coveted “verb status”.
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